FAQ
How does the delivery proceed?
If you are a new customer, we need to complete the call verification after receiving your payment.If you can not be contacted,we will send you emails for confirmation. Please check your mailbox in time.After that, we will deliver the currency soon . As for repeat customer, currency would be delivered directly.Why do we need to call you sometimes?
The reasons you may want to know as follows:1) There maybe something wrong with your order ,for example, you purchase gold on wrong Server or you input a wrong character.
2) For fast delivery, we may need you to be online in different time to trade currency with us.
3) We want to take all our clients' benefits in the first place. To call you can prevent your credit card from being swindled or stop some strangers from hacking your order without your permission.
4) To improve our service more, we aspire after your advice and suggestion on our service by call our clients.
As these reasons above we may call you for the sake of smooth transaction in future.
Why can't my credit card Work?
There can be a couple of reasons for a credit card being denied.- A common reason is that the bank processing the card does not allow online transactions for security reasons. You may have to contact your bank to enable your card to be used for online transactions.
- Sometimes, it can be because a piece of information does not match when the card is being verified. This can be resolved by contacting the credit card company to see why it was unable to verify.
-For some countries, your credit card may not be accepted if they are not on the permitted list.
-For Paypal users, if the credit card was used on another Paypal account, you will be unable to use the same card when creating a new Paypal account.
I am not satisified with the current prices. Can I negotiate with you?
Currency prices constantly fluctuate based on the flow of the market, so we would recommend waiting until the prices change to a price you agree with more. Please consider that there is no guarantee that the prices of currency will improve. Powerleveling prices are pretty consistent and are as low as possible to remain competitive.Is there any price protection policy of any kind?
If the price of your product is reduced at our site 24 hours after your purchase, please contact our customer service with your order number and let us know. We will give you credit to make up the difference.How do I avoid sending an E-Check?
If you complete the Paypal verification process first and make sure that adequate funds are present in the paypal account to cover the transaction before placing the order, then an E-Check will not be sent.What is a pending E-Check? Will my order be processed before it clears?
When using Paypal, an E-Check is usually created when a payment is sent from an unverified Paypal account when there isn't enough funds in the Paypal account to cover the amount of the order. Paypal proceeds to contacting the bank to verify that the funds are available and this can cause a 3 or 4 day delay. The order will be processed only after the E-Check clearsDo I need an account from Oofay.com?
You can purchase, checkout and track your order freely without an OOFAY account. Creating an account on OOFAY allows you to use several special features below: -Achieving a membership and getting opportunities to award and bonus programs -Tracking gold order status in details -Tracking powerleveling status in details-And much more
How can I track my order?
For registered number, please log in to your account to see order status in details by clicking My Order button and selecting services. For unregistered customer, please click My Order button and selecting services. In the case of using same computer IP, normally, your order history and status will be showed automatically. If you use a different IP, you can view your order status by clicking My Order, inputting order number, and then clicking search button.After I pay, how soon can you deliver my order?
-For WOW, we normally transfer gold to your game mail account in 24 hours. Usually, you will get gold in 8 hours. If you get gold in 48 hours, we really apologize for this inconvenience due to a variety of uncontrollable factors. -For other games, please contact with our customer service after purchasing in order to confirm the transaction time and place. We will transfer gold to you immediately. -For powerleveling, after the payment has been received, we will start powerleveling your account according to your order within 30 minutes; this may also depend on your game, server, and class.How is delivery accomplished?
Our delivery team will then log into the appropriate game and contact the game character specified on the order form.Are there discounts for larger orders?
The good news is YES. This will be based on a case by case basis. Please contact us via Live Help or email us.Why does my order require phone verification?
We like to take all possible steps to protect our clients' details as well as the integrity of Oofay. By speaking with our clients on the phone, we not only make the transaction fast, easy and safe, but it also gives us a chance to strengthen our connection to our clients and answer any questions you might have.What time do you usually call us for verification?
We will not interrupt your life, so we usually give you a ring within 30 minutes to 1 hour when you complete the payment or you may inform us by filling your order comments telling us what is the right time for you to answer the phone.What is power leveling service of Oofay about?
Oofay.com is the leading provider of multiplayer power leveling services; currently we can provide WOW-US and WOW-EU power leveling services. With professionals, the power leveling services we provide can save your time and enhance your power in your games.Is my game account safe when powerleveling?
OOFAY relies on strictly enforced internal policies to safeguard customer game accounts. Every single character is leveled by a master player that conducts himself in an ethical manner in the game. Your character will not be used to Player-Kill, Kill-Steal, hoard farming locations, or any other in-game behavior that is frowned upon. It goes without saying that macros, dupes, game bug exploits, and other such foolishness will never be used. In short, your character will be leveled the safest way possible.How can I login my account to play a while during your leveling?
Normally, we do not hope you log in your account in order to protect the safety of your account and keep the power levering speed. But if your have special need, we also can arrange after you contact our live -chat representatives.Is it safe for me to pay online?
It's safe. The payment system we use now is the same as ebay's online payment system. If you use and pay on ebay before, you would know that it's safe on ebay. The situation on Oofay.com is the same. Actually, you don't need to input your credit card number or password. When you pay, there is a link leading you to paypal page. That means the information you should provide is for paypal not for Oofay. So, Oofay.com cannot get any information about your credit card or your password.Is there any returning/refund policy?
If we cannot provide service you want, refund will be given immediately.
